AT THIS YEAR’S HIMSS conference, Adrienne Boissy, MD, Cleveland Clinic’s chief experience officer made a distinction between “patient engagement” and “person engagement.”
While patient engagement refers to “behaviors that patients demonstrate to maximize [the] greatest benefit from the healthcare resources available to them,” says Boissy, person engagement includes the community and family supporting those patients.
Person engagement could be as simple as engaging patients and their families at the hospital bedside, but some healthcare providers have built on this idea by implementing hospital-to-home programs and Patient and Family Engagement Councils.
“Providers should partner with patients and families to define and ensure care that delivers quality, an excellent experience and value consistently,” says Dr. Steven J. Corwin, president and CEO, NewYork-Presbyterian.
Person engagement then becomes proactive population health management by strengthening the bonds between individual patients and a support system they can thrive in.